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Cloud Support Associate (DTS)
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Job summary
“Many of the problems we face have no textbook solution, and so we-happily-invent new ones.” – Jeff Bezos
Amazon has built a reputation for excellence and Amazon Internet Services Pvt. Ltd. (AISPL), the local reseller of AWS is carrying on that tradition while leading the world in cloud technologies.
AWS Services provides developers and small to large businesses access to the horizontally scalable state of the art cloud infrastructure like S3, EC2, AMI, Cloud Front and Simple DB, that powers Amazon.com. Developers can build any type of business on AWS Platform and scale their application with growing business needs. We want you to help share and shape our mission to be Earth’s most customer-centric company. Our evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We begin every day by inventing elegant and simple solutions to complex technical and business problems. We’re making history and the good news is that we’ve only just begun.
Overview:
AISPL Support team is seeking engineers that enjoy solving problems, working with customers, and have technical backgrounds from a variety of different fields including Linux/Windows systems administration, database design and optimization, big data analysis, network administration, and dev ops.
As a member of the AISPL Support team, you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities. You will be surrounded by people that are smart, passionate about cloud computing and believe that world class support is critical to customer success. AISPL Cloud Support team provides technical support to customers that are building mission-critical applications on top of AWS services.
Why AWS Support?
Follow-the-sun model with support sites located globally: No after hours and on-call in this role.
Career development within Support team: We promote advancement opportunities including Senior Support Engineer, SME, Team Lead, Solutions Architect, Operations Manager and Technical Account Manager.
Variety: Support engineers not only work a broad spectrum of technical issues but may also coach/mentor new hires, develop and present training, partner with development teams on complex issues or contact deflection initiatives, participate in recruiting, write tools/script to help the team or work with leadership on process improvement or strategic initiatives.
Role – Cloud Support Associate
Amazon has a history and tradition of leading the world in Web-related technologies and services. Now, with AISPL Support you have the chance to join us as a Cloud Support Associate who helps individuals and businesses take their computing infrastructures and applications into the Cloud.
Responsibilities
Every day will bring new and exciting challenges on the job while you:
- Learn and use groundbreaking technologies
- Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs
- Interact with leading technologists around the world and resolve customer issues
- Drive customer communication during critical events
BASIC QUALIFICATIONS
- 0-1 years of experience in Linux/Windows Systems administration OR Database design and Optimization OR BigData Analysis OR Network administration OR Dev-ops.
- Bachelor’s Degree in Engineering in one of the branches (CSE/IT/ECE/EEE) or MCA
- Troubleshooting / Support experience
- Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP)
- Excellent oral and written communication skills
- Self-starter who is excited about technology
PREFERRED QUALIFICATIONS
- Basics in OS concepts / Linux/Unix Systems administration (Ubuntu, CentOS, RedHat, Solaris, etc)
- Basic knowledge in Networking (TCP/IP, DNS) /Database
- Strong customer focus & Multi-tasking skills
- Exposure to Cloud computing
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Transforming the Way India Buys and Sells
Want to experience what it feels like to impact the lives of billions of people? The Amazon.in Team is building the most trusted shopping experience in India and we’re looking for dynamic people to join us.
Our mission is to build web-based and mobile experiences for sellers, buyers and customers in India. At a strategic level, the team is instrumental in shaping the product direction, defining key product features and engineering unique solutions that are instrumental to the success of our India business. We are transforming the way India buys and sells and our philosophy of working backwards from the customers is what drives our growth and success. In just 4 years of launching our India operations, we have expanded the offering to over 100 million products across hundreds of categories.
We are rethinking eCommerce from an India-first perspective and are solving unique problems such as organizing India’s sellers and selection, regional discovery, mobile access across spotty networks and low end devices, friction-free and highly reliable payments, ultra-fast delivery for hyperlocal commerce, advertising and more. Our engineers manage the consumer and seller experience for Amazon India, leverage Machine Learning, AWS, Big Data and build and operate full stack products and services.
We will continue to strive to become a trusted and meaningful sales and logistics channel for retailers of all sizes across India and a fast, reliable and convenient online shopping destination for consumers. For us, it is always “Day 1” and we are committed to aggressively invest over the long-term and relentlessly focus on raising the bar for customer experience in India.
This is a great opportunity to to invent at massive scale on unique unsolved problems, be part of a dynamic and fast-growing area of Amazon’s global business and experience a start-up culture within a large organization.
We provide the opportunity to work with top notch talent that thrives on relentless innovation, cutting edge technologies and has a deep understanding of ecommerce. Your ideas and work will directly impact the ecosystem of sellers, buyers and customers and you will play a pivotal role in driving the success of Amazon.in in a promising new emerging market.