Amazon hiring work from home for Process Associate (Virtual) – CMT – Bangalore

Amazon hiring work from home for Process Associate (Virtual) – CMT – Bangalore


An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.  This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.  Associates communicate with customers primarily through mail, chat and phone, can be hired for any skill set as per the requirement and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Looking to work from home? Are you passionate about improving the quality of customer experiences? Do you like to dive deep to understand problems? Do you strive to excel at goals aligned to you? We have opportunities for you.

The Pricing Operations team at Amazon is looking to hire candidates who can excel in a virtual (Work from Home) Environment. The position is not based at our offices and requires you to work from home on a full time basis (40 hours per week) in a noise free environment. Process associates will be expected to work from a home location approved by Amazon for all scheduled hours. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.


Job Description:


At Amazon, we are working to be the most customer-centric company on earth and to grow in a virtual global e-commerce environment with a great selection at the best prices.

We are seeking candidates who will be responsible for monitoring pricing parameters and audit operations where they will be responsible for identifying products through a continuous audit.

The successful candidate should have the ability to work at all levels with an eye for detail to achieve process goals, actively seek to understand Amazon’s core values and translate those into everyday practices. It is the responsibility of the associates to ensure uninterrupted internet connectivity and a ‘work-like’ environment at the home location so that associates can deliver their best in terms of productivity and quality. The ideal work-from-home Amazonian is internet savvy and has technical aptitude when it comes to online tools and research.


Basic Qualifications


  • Graduate in any discipline.
  • Ability to adhere to an SOP driven process and execute high judgement actions and accuracy as per defined SOPs.
  • Possesses excellent written and oral communication skills.
  • Fluent in spoken and written English.
  • Should be able to ‘dive deep’, identify the root cause of the issues, and work on potential solutions with team members/managers to fix them.
  • Ability to use a desktop/Laptop, Familiarity with Windows OS, Microsoft Outlook and MS Office.
  • Home environment free from background noise where you can connect to the internet and work on your deliverables.
  • Familiarity with multiple browsers, multiple tabs and window navigation.
  • Existing high-speed cable, internet dongle, DSL, or fiber optic Internet (10 MBPS or better, with at least 100 GB data) from a reliable provider. Mobile internet does not qualify.
  • Reliable phone carrier so associates can be contacted at all times.
  • Power back up

Preferred qualifications

  • Proficient in MS Excel and other MS Office tools.
  • Statistical knowledge on averages, trends, outliers, charting, etc. would be an advantage.
  • Experience/ Knowledge of SQL and Macros, but not mandatory.
  • Work experience in online retail operations or similar fields is a plus.

Positions Open At? *Positions are based in the following states in India:

  • Karnataka
  • Tamil Nadu
  • Telangana
  • Maharashtra
  • Uttar Pradesh
  • West Bengal
  • Madhya Pradesh
  • Punjab
  • Rajasthan

*Candidates residing at, or willing to relocate to these locations should apply*

About Amazon

About Amazon.com
“Many of the problems we face have no textbook solution, and so we-happily-invent new ones.”  – Jeff Bezos
Amazon.com – a place where builders can build. We hire the world’s brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce. Amazon offers everything from books and electronics to apparel and diamond jewelry. We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.


Technological innovation drives the growth of Amazon, offering our customers more selection, convenient shopping, and low prices. Amazon Web Services provides developers and small to large businesses access to the horizontally scalable state of the art cloud infrastructure like S3, EC2, AMI, CloudFront and SimpleDB, that powers Amazon.com. Developers can build any type of business on Amazon Web Services and scale their application with growing business needs.
We want you to help share and shape our mission to be Earth’s most customer-centric company. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do this every day by inventing elegant and simple solutions to complex technical and business problems. We’re making history and the good news is that we’ve only just begun.

About Amazon India
Amazon teams in India work on complex business challenges to innovate and create efficient solutions that enable various Amazon businesses, including Amazon websites across the world as well as support Payments, Transportation, and Digital products and services like the Kindle family of tablets, e-readers and the store. We are proud to have some of the finest talent and strong leaders with proven experience working to make Amazon the Earth’s most customer-centric company.
We made our foray into the Indian market with the launch of Junglee.com, enabling retailers in India to advertise their products to millions of Indian shoppers and drive targeted traffic to their stores. In June 2013, we launched www.amazon.in for shoppers in India. With www.amazon.in, we endeavor to give customers more of what they want – low prices, vast selection, fast and reliable delivery, and a trusted and convenient online shopping experience. In 2 years since launching our India operations, we have expanded our offering to over 22 million products across 100s of stores! Our philosophy of working backwards from the customers is what drives our growth and success.
We will continue to strive to become a trusted and meaningful sales and logistics channel for retailers of all sizes across India and a fast, reliable and convenient online shopping destination for consumers. For us, it is always “Day 1” and we are committed to aggressively invest over the long-term and relentlessly focus on raising the bar for customer experience in India.
Amazon India offers opportunities where you can dive right in, work with smart people on challenging problems and make an impact that contributes to the lives of millions. Join us so you can – Work Hard, Have Fun and Make History.

About the Customer Service Team
Our Amazon Contact Centers work towards a single goal: to deliver the best possible support experience to our customers. To do that, our CS Operations teams are empowered and expected to think like owners. We solve problems the first time so that customers have an effortless experience every time.
Building on Amazon’s global mission of being the ‘Earth’s most customer-centric company’, the Customer Service team started operations in August 2005 and has grown steadily in size and scope since then. We provide 24/7 support to customers across North America, UK, India, Australia and Canada. Our Team members are empowered to think like owners and resolve customer problems via phone, email or live chat. We operate in a fast-paced, dynamic environment and make an impact to millions of customers across the globe.
Our relentless focus on process improvements has helped us continuously evolve and expand our focus into new business domains.

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